What do you recommend for a new realtor who is starting out?
- May 19, 2021
Herb is the CEO of Southwest Airlines, legendary for their customer service. In his book "NUTS!", he made this comment that I think is key for a new realtor to understand: “We are not an airline with great customer service. We are a great customer service organization that happens to be in the airline business.” So to me, the secret of success for a new realtor is to understand that you are NOT in the real estate business, you are a customer service representative who happens to be selling and buying houses. Put people FIRST and real estate second...and you will be very successful.